Terms of service

TERMS OF SERVICE

LAST UPDATED: June 2026

OVERVIEW

This website is operated by Koala Trails. Throughout the site, the terms "we", "us" and "our" refer to Koala Trails. Koala Trails offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services, including but not limited to intellectual property and copyright laws.

You must not transmit any viruses, malware, worms, or any code of a destructive nature.

Any breach or violation of these Terms may result in the immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve:

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer through secure payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, or access to the Service without express written permission from Koala Trails.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

The information provided on this website is for general informational purposes only.

We do not guarantee that all information on this site is accurate, complete, reliable, current, or error-free. Any reliance on information provided on this website is at your own risk.

This site may contain historical information. Historical information is provided solely for reference and may not be current.

We reserve the right to modify the contents of this website at any time without obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

Prices for our products may change without notice.

We reserve the right at any time to modify, suspend, or discontinue the Service (or any part thereof) without notice.

Koala Trails shall not be liable to you or any third party for any modification, suspension, discontinuance, or price change relating to the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through our website.

These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product colors.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit quantities of any products offered and to discontinue any product at any time.

All product descriptions, pricing, promotions, and availability are subject to change without notice.

We do not warrant that the quality of any products, services, information, or materials purchased will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order placed with us.

These restrictions may include orders placed:

• Under the same customer account
• Using the same payment method
• Using the same billing or shipping address

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

You agree to provide current, complete, and accurate account information for all purchases made through our store.

You agree to promptly update your account information, including email address, billing information, and payment details, to ensure successful transactions and communications.

For details regarding returns and refunds, please refer to our Refund Policy available on koalatrails.com.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that such tools are provided "as is" and "as available" without any warranties, representations, conditions, or endorsements of any kind.

Koala Trails shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also introduce new services, features, products, tools, or resources through the website in the future. Such additions shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our website may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with Koala Trails.

We are not responsible for examining or evaluating the content, accuracy, policies, products, services, or practices of any third-party websites.

We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to purchases, transactions, or interactions made through third-party websites.

We encourage you to carefully review the policies and practices of any third-party website before engaging in any transaction.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us comments, feedback, suggestions, ideas, proposals, reviews, recommendations, or other materials, whether online, by email, through social media, or otherwise ("Comments"), you agree that Koala Trails may use, edit, copy, publish, distribute, translate, and otherwise utilize such Comments without restriction and without compensation to you.

We are under no obligation to:

1. Maintain any Comments in confidence;
2. Pay compensation for any Comments;
3. Respond to any Comments.

We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, fraudulent, misleading, or otherwise objectionable.

You agree that your Comments will not violate any rights of any third party, including intellectual property, privacy, publicity, or proprietary rights.

You further agree that your Comments will not contain:

• Defamatory content
• Abusive or threatening material
• Obscene material
• Malware, viruses, or malicious code
• Fraudulent or misleading information

You are solely responsible for any Comments you submit and their accuracy.

SECTION 10 - PRIVACY AND COMMUNICATIONS

Your submission of personal information through our store is governed by our Privacy Policy.

By providing your contact information to Koala Trails, you consent to receiving communications relating to:

• Orders and shipping updates
• Customer support inquiries
• Account notifications
• Product availability notifications
• Promotional and marketing communications (where permitted by applicable law)

These communications may be delivered through:

• Email

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in such communications.

You may also request that we stop sending promotional communications by contacting us directly.

Customer support inquiries may be directed to:

Email:
koalatrails2026@gmail.com

Koala Trails will take reasonable measures to protect your personal information but cannot guarantee absolute security of information transmitted over the internet.

For further information regarding how we collect, use, and protect personal data, please refer to our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to:

• Correct errors
• Update information
• Modify content
• Cancel orders

at any time without prior notice, including after an order has been submitted.

We undertake no obligation to update, amend, or clarify information except as required by applicable law.

No specified update date should be interpreted as indicating that all information on the website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the website or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in unlawful acts;

(c) to violate any international, federal, state, territorial, provincial, or local laws, regulations, or ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person or group;

(f) to submit false, misleading, or fraudulent information;

(g) to upload or transmit viruses, malware, malicious code, or any harmful software;

(h) to collect, harvest, or track personal information of others without authorization;

(i) to spam, phish, scrape, crawl, or engage in unauthorized data collection;

(j) for any obscene, immoral, or harmful purpose;

(k) to interfere with or circumvent the security features of the website, platform, or associated services.

We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, secure, timely, or error-free.

We do not warrant that the results obtained from the use of our Service will be accurate, reliable, or complete.

You agree that your use of the website and services is entirely at your own risk.

All products, services, content, and materials provided through Koala Trails are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, Koala Trails disclaims all warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Durability
• Non-infringement
• Accuracy
• Reliability

In no event shall Koala Trails, its owners, affiliates, contractors, suppliers, partners, employees, agents, or service providers be liable for any:

• Direct damages
• Indirect damages
• Incidental damages
• Special damages
• Punitive damages
• Consequential damages

including, without limitation:

• Loss of profits
• Loss of revenue
• Loss of savings
• Loss of business opportunities
• Loss of data

arising from your use of the Service, products, website, or content.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted under applicable law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Koala Trails and its owners, affiliates, contractors, suppliers, service providers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of:

• Your breach of these Terms;
• Your violation of any law;
• Your violation of the rights of a third party;
• Your misuse of the website or services.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

These Terms of Service remain effective unless and until terminated by either you or Koala Trails.

You may terminate these Terms at any time by discontinuing use of our website and services.

We may terminate or suspend your access immediately, without prior notice, if we believe you have violated these Terms.

Any obligations and liabilities incurred prior to termination shall survive termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on this website, constitute the entire agreement between you and Koala Trails regarding your use of the Service.

They supersede all prior agreements, communications, proposals, and understandings, whether oral or written.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Australia.

Any disputes arising from or relating to these Terms, the website, or any services provided by Koala Trails shall be subject to the applicable courts and legal framework of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, modify, replace, or revise any part of these Terms of Service at any time.

Changes will become effective immediately upon posting on this website.

Your continued use of the website following any changes constitutes acceptance of those changes.

We encourage users to review these Terms periodically.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Koala Trails

Website:
koalatrails.com

Email:
koalatrails2026@gmail.com

Customer Support:
Available via email

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.