FAQ

How can I place an order?

Shopping with Koala Trails is easy. Simply choose your favorite style, select the correct size, add it to your cart, and proceed to checkout. Follow the secure checkout steps to complete your purchase and receive your order confirmation.

How do I place an order?

Track your order anytime by entering your order number on our Tracking Page and stay updated on your delivery status.

Should I order my regular shoe size?

Our shoes are designed to fit true to size. If you're between sizes, we recommend going half a size up for a more comfortable fit. Check our size guide for detailed measurements to find your perfect fit.

What are your estimated delivery times?

Orders are typically processed within 1–2 business days, with most deliveries arriving within 5–10 business days. We offer free shipping on all orders. 🚚👣



How can I initiate a return?

Have a question or need assistance with your order? Our Koala Trails Customer Support Team is here to help.

Please use the Contact Us button below to send us a message. We’ll be happy to assist you and ensure you receive the support you need.

Contact Us

About Koala Trails

Inspired by nature and designed for everyday adventure, Koala Trails creates barefoot footwear that combines comfort, freedom, and simplicity — Helping you move the way nature intended.