Shipping policy
KOALA TRAILS – SHIPPING POLICY
Last Updated: June 2026
At Koala Trails, we are committed to providing reliable worldwide shipping and an exceptional customer experience. We proudly ship internationally and work with trusted logistics partners to deliver your order as efficiently as possible.
SHIPPING DESTINATIONS
Koala Trails ships to most countries worldwide, including Australia, New Zealand, the United States, Canada, Europe, Latin America, and many other international destinations.
Delivery to remote, rural, or regional locations may require additional transit time.
ESTIMATED DELIVERY TIMES
Australia
Express Shipping: 8–12 Business Days
Standard Shipping: 10–15 Business Days
United States
Express Shipping: 4–7 Business Days
Standard Shipping: 10–15 Business Days
Canada
Express Shipping: 6–10 Business Days
Standard Shipping: 10–20 Business Days
Europe
Standard Shipping: 9–18 Business Days
Latin America
Standard Shipping: 10–25 Business Days
Other International Destinations
Standard Shipping: 14–30 Business Days
Peak Seasons
During holidays, promotional campaigns, public holidays, and high-demand periods, delivery times may extend to approximately 20–40 Business Days.
All delivery timeframes are estimates only and should not be considered guaranteed delivery dates.
ORDER PROCESSING
Orders are typically processed within 1–4 Business Days after payment has been successfully received.
Order processing includes:
• Order verification
• Quality inspection
• Packaging
• Shipment preparation
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
TRACKING INFORMATION
All eligible orders include tracking.
Tracking details will be sent to the email address provided during checkout once your order has been shipped.
Please allow up to 72 hours for tracking information to become active after dispatch.
Customers are responsible for monitoring tracking updates and ensuring delivery information remains accurate.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, GST, or other government-imposed charges in the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Koala Trails has no control over customs assessments and cannot estimate the amount of such charges.
Customers are encouraged to contact their local customs authority for further information before placing an order.
MULTIPLE SHIPMENTS
To improve fulfillment efficiency and delivery speed, products purchased within the same order may occasionally be shipped separately.
If this occurs, you may receive multiple tracking numbers and packages arriving on different dates.
DELIVERY DELAYS
While we strive to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
• Customs inspections
• Carrier delays
• Severe weather conditions
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect shipping information
• Force majeure events
Delivery estimates are provided as a guide only and are not guaranteed.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
Koala Trails will make reasonable efforts to assist customers in resolving shipping-related issues with shipping carriers and logistics providers.
Where a shipment is confirmed by the carrier as lost in transit, Koala Trails may, at its discretion and in accordance with applicable consumer laws, offer a replacement, store credit, or refund.
Customers may be required to provide supporting information to assist with carrier investigations.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that all shipping details provided at checkout are complete and accurate.
Koala Trails is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
ORDER CHANGES AND CANCELLATIONS
Requests for order modifications or cancellations should be submitted as soon as possible after purchase.
Because orders are processed quickly, we cannot guarantee that changes or cancellations can be accommodated once fulfillment has begun.
For assistance, please contact:
Email:
koalatrails2026@gmail.com
SHIPPING PROTECTION
While we cannot guarantee the performance of third-party carriers, we are committed to helping customers resolve shipping issues promptly and fairly.
If your order is significantly delayed, lost, or arrives damaged, please contact our support team and we will work with you to determine an appropriate resolution.
AUSTRALIAN CONSUMER LAW
Nothing in this Shipping Policy excludes, restricts, or modifies any rights, guarantees, warranties, or remedies available under the Australian Consumer Law (ACL) or any other applicable consumer protection legislation.
Where goods are supplied to consumers within Australia, those goods come with guarantees that cannot be excluded under the Australian Consumer Law.
CONTACT US
Koala Trails
Website:
koalatrails.com
Email:
koalatrails2026@gmail.com
Customer Support:
Available via Email
We appreciate your trust in Koala Trails and look forward to serving customers around the world.