Shipping & Delivery

Shipping & Delivery

Shipping Policy

At Koala Trails, we strive to make the shipping process as seamless and convenient as possible for our valued customers. Our current shipping policy is designed to ensure a hassle-free shopping experience that exceeds your expectations.

SHIPPING FEE

Standard Shipping: 6.99 AUD (Estimated delivery within 5–15 days).
Free Shipping: (Estimated delivery within 5–15 days).
Enjoy Free Shipping on orders over 39.99 AUD. Orders under 39.99 AUD will be charged 4.99 AUD for shipping.

SHIPPING TO AUSTRALIA

We are pleased to offer shipping to Australia! For Australian customers, the estimated delivery time is generally between 5-15 days. However, depending on logistical situations, delivery could occasionally take up to 30 days. This extended time frame is rare and typically occurs due to factors beyond our control, such as local customs or weather conditions.

We aim to provide the best service possible, and we will always notify you of any significant delays that might occur during the shipping process.

VERIFICATION

A confirmation email will be sent to you once your order is authorized and verified. We begin preparing your order immediately after it is verified. Given the time frame involved, it may be difficult to change or cancel your order; however, we will do our best to accommodate your request.

DELIVERY TIME

The total time it takes to receive your order is the sum of the processing time and the shipping time.

  • Processing time: This is the time between when you place an order and when we ship it. Processing time usually takes 0-3 business days. After receiving your payment, we will conduct quality checks on your items, package them, and then ship them to your address.

  • Shipping time: This is the time it takes for your item(s) to travel from our warehouse to your destination. The shipping time is typically 5-15 days. In some rare cases, depending on logistics situations, shipping can take up to 30 days, but these cases are very uncommon.

Total delivery time = Processing time + Shipping time.

Track Your Order

You can track your package using the tracking number at 17track. Please note that updates on the tracking information may be slightly delayed, which is generally normal. However, if shipping takes longer than expected, or if the tracking number is marked as "invalid," please contact us, and we will assist you in resolving the issue.

Refunds

Full refunds are not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect or incomplete delivery information.
  2. Delays in delivery caused by force majeure events such as natural disasters, severe weather, or war.
  3. Any uninsured orders that are lost or stolen.
  4. Delays in delivery caused by circumstances beyond Koala Trails's control, such as public holidays or customs issues.